First, avoid product version mismatches (using the wrong version will result in obscure errors!)

	If you are running ACT Version:	Then you must use this version of Mail Merge, Sales Automation and Web Prospect.
	2005 (version 7)	7.*
	2006 (version 8)	7.*
	2007 (version 9)	9.*
	2008 (version 10, up to, but not 10.0.03)	9.*
	2008 (version 10.03)	10.*
	2009 (version 11)	9.*
To use the correct version, first uninstall what you have installed and download and install the latest Trial copy of the proper version at our Downloads Page. Note: uninstalling will not remove your settings, files, or licensed version.

Wait! Before submitting your issue below, if possible, please run the add-on and click Online Support first. There is lots of useful info there. Also, the "Have a Question" button there will help fill in the form below.