Technical Support that Works
Northwoods takes technical support very seriously and provides
the best technical support in the industry. Technical support is
provided by the same excellent team that develops the product. We do
not outsource technical support nor do we delegate it to inexperienced
engineers. Responses are typically received within a few hours. Very
rarely does 1 full working day pass without an answer.
Technical support is provided by subscription. Purchasing a subscription to GoDiagram entitles you to technical support for 1 year as well as access to any updates that are released during that time.
Evaluating? Hey! You need support too!
Technical support is also provided during the free 30 day evaluation period. Feel free to use any of the mechanisms below.
Three simple mechanisms
- Support Forums: search for answer, and ask if you don't find what you want
- Request Form: send us a question
- Email: send email to this domain.
- Use "GoJS" for GoJS support.
- Use "GoXam" for Silverlight and WPF support.
- Use "GoDiagram" for GoDiagram for .NET technical support
- Use "JGo" For JGo technical support
Response from a few of our clients:"Again... you guys rock! Very fast, efficient and excellent support services! Keep it up!"
"That did it. Thanks for your help. You guys really provide great support."
"Many thanks :-) Again quick and superb support."
"Perfect support, thanks!"
"Many thanks for your support, it is superb!"
"Thanks for all the help."
"This is great information. Thank you very much!"
"Thanks so much!"
"You were such a great help with my last question, I thought I'd pose another..."
"Many thanks for the speedy reply."
"Pretty impressive support!"
"That one did the trick. Thanks."
"Thanks for the good support."
"Your support is the greatest!"
"Thanks for the quick response."
"Thanks your support is wonderful."
"Thanks again to all of you for your timely support."
"Wow. That was a quick response!"
"Your helpful support is indeed appreciated."
"I can't say enough about your products and support. You guys have been a lifesaver!"
"You are the man. This works like a charm. Thanks!"
"Thank you so much for your great supporting."
"Thank you for your great support."